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All of your products and services on one easy to read bill....

At Madison River Communications, all of your communications services are billed on one simple, inclusive monthly bill. In order to provide additional convenience to our customers, we have included View a Sample Bill as part of our Account Management

System. Please feel free to view our sample bill anytime, whether you are receiving your first bill, someone new in your company is responsible for payment, or if you have a simple question.

Please be aware that we will bill all recurring charges in advance. Recurring charges include your voice and data charges as well as calling features. The Service Details section of the bill will itemize each charge and the date range it was billed. Below is an example of how a recurring charge might appear on your monthly bill for September with a billing cut-off of September 27th.

Recurring Charge Date Range Amount
Call Forwarding 9/28/02 to 10/27/02 $3.25

All usage is billed in arrears for your account. One time charges are billed when the charges are incurred.

About Your First Bill

On your first bill from Madison River, you will be invoiced for charges from your in-service date to the end of your current billing cycle as well as billed in advance for your recurring charges for the upcoming cycle. For example, a customer begins service on September 15. His billing cycle cut-off is September 27th. His call forwarding charge will appear as:

Recurring Charge Date Range Amount
Call Forwarding 9/15/02 to 10/27/02 $4.65

The charges include a prorated charge of $1.40 from 9/15/02 to 9/27/02 and a charge of $3.25 from 9/28/02 to 10/27/02. Billing cycle dates may vary depending upon your location.

Along with prorated charges and billing in advance for recurring charges, one time fees associated with your install normally appear on the first bill as well. Madison River Communications always bills usage in arrears.

Anytime you have questions or concerns about your Madison River bill, contact Customer Care at 877-249-1841 or use our Online Request form to submit your question.


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