Our Customer Care is available to assist you 8:00 am to 5:00 pm Monday through Friday and our Network Operations Center and Technical Support is available 24 hours a day, 7 days a week, 365 days a year. Contact us at 877-249-1841.

Links and Downloads

Greensboro NC Extended Calling Area
Raleigh NC Extended Calling Area
Preauthorized Payment Form

Looking for international phone numbers? Try this online link for assistance.

Now, you can reach our Customer Care Department and enter your request online.

• Would you like more information about our products or services?
• Do you need to add or change services?
• May we assist you with a move to a new location or with your contract renewal?
• Do you have a billing question that we could help you with?

Just complete our Online Request Form and we will begin working on your request immediately. We always appreciate your feedback so feel free to email us any time at any of our regional email addresses.

Account information is also available 24/7 through our online billing services. Enjoy the convenience of viewing your bill safely and securely.

Customer Care Illinois
Customer Care    877-218-2271
Customer Repair  877-218-2270
Sales Office        200 Enterprise Drive
                        Pekin, IL  61554
                        309-272-7005

Customer Care North Carolina
Customer Care &   
Repair                877-249-1841
Sales Office        202 East Washington St.
                        Mebane, NC  27302
                        877-249-1841

Madison River Network Operations Center (24 x 7)
877-480-8581