Downloads

Calling Features
Voice Mail

Call Block

Call Block allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent an announcement that informs the caller that you are not accepting calls at this time.

Instructions:

• Dial *60
• Listen to the voice instruction which will guide you through the steps of how to Turn Call Block Off/Off and make changes to the Call Block list.

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Call Forward Busy lets you automatically forward your incoming calls to another telephone number when your line is busy.

Instructions:

• Customer must specify a destination number or voice mail number when the order is placed.
• To change the telephone number, contact Customer Care toll free at 877-249-1841.

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With Call Forward No Answer, your calls automatically forward to another designated telephone number when you do not answer.
 

Instructions:

• Customer must specify a destination number or voice mail number when the order is placed.
• To change the telephone number, contact Customer Care toll free at 877-249-1841.

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With Call Forward Select, you can create a list of up to six phone numbers that will be forwarded to a designated number. All other calls will ring your phone in a normal fashion.

Instructions: 

• Dial *63
• Listen to the voice instructions which will guide you through your choices.
• Voice instructions will also guide you through how to enter, confirm, and change the forward number.

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When you are on the telephone, the Call Waiting feature notifies you with a tone that you have an incoming call. You may also place the first call on hold while you receive the second call.

• To end the first conversation and begin the second, just disconnect. Your telephone will immediately ring with the second call.
• To answer the second call without ending the first, press and release the flash hook button quickly. The first call will be put on hold while you are connected to the second call.
• To return to the first call, press and release the flash hook button again. You can switch back and forth between calls as often as you like.

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Caller ID Blocking prevents the transmission of your telephone number on outgoing calls. This feature will prevent your telephone number from being displayed on Caller ID equipment or announced to customers who subscribe to Call Return.
 

Caller ID Blocking Per Call
Prevents the transmission of your telephone number on a call by call basis.

• Dial *67.
• Listen for a dial tone.
• Place the call. Caller ID Blocking works on a per call basis. When you hang up the phone, it is no longer in effect.

Caller ID Blocking Per Line
Prevents the transmission of your telephone number on a permanent basis. To order Caller ID Blocking Per Line, contact Customer Care at 877-249-1841.

Canceling Caller ID Blocking Per Line (on a per call basis)
Instructions:

• Dial *82.
• Listen for a dial tone.
• Place the call. When you disconnect, Caller ID Blocking Per Line will be restored to your line.

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Caller ID With Name lets you see the calling party's name and phone number on your telephone display or on a special call display device located next to your phone. The name and number will not display if the calling party activated the "privacy" option for their number. Check with your vendor to determine if Caller ID with Name is compatible with your telephone equipment.

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The Cancel Call Waiting feature lets you remove the Call Waiting feature before you make a phone call. When Cancel Call Waiting is activated, callers will hear a busy signal.

Instructions:

• Dial *70.
• Listen for three beeps and a steady dial tone.
• Dial the telephone number.
• Normal Call Waiting will be restored when the call is disconnected.

The Cancel Call Waiting feature can be activated during an existing call if you have the Three Way Calling Feature.

Instructions:

• Depress the flash hook button, then listen for three beeps and a steady dial tone.
• Dial *70 and listen for three beeps.
• Wait for automatic reconnection to existing call.

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Distinctive Ringing lets you assign unique ringing patterns for up to four telephone numbers assigned to your telephone line.

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The Hunting feature allows directory number hunting. A group of telephone lines are organized so that if one is busy, the next line is hunted until an open line is found. The call routing depends on the hunting option that is assigned to the group. Circular hunting hunts all lines in the hunt group and does not consider the start point. Sequential hunting starts at the number the caller dials and stops at the last number in the group.

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With Repeat Dialing, you can use a code to redial a busy number that you have tried to reach. When the line is free, you will be alerted with a special ring, and the call will automatically be placed. You can also use Repeat Dialing to call the last number you dialed.

Instructions:

• Disconnect, lift receiver and listen for dial tone.
• Dial *66.
• If the line is busy:  Listen for three beeps or an announcement telling you that the number is busy. (Disconnect and you will hear a short short long ring when the line is free).
• If the line is not busy, the call will connect.

To cancel Repeat Dialing, dial *86 and listen for the tone or announcement.

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With Speed Dialing, you may store up to 30 telephone numbers and call them simply by dialing a two-digit code. To store numbers that you want to reach by dialing an abbreviated code, use the instructions below.

Instructions (for adding or changing codes):

• Dial 75# for 2 digit Speed Calling Codes (20-49).
• Listen for three beeps or a steady dial tone.
• Enter Speed Calling Code(20-49).
• Enter the desired telephone number, press #, and listen for three beeps.
• Hang up.

To use Speed Dialing, press the Speed Calling Code and then press #.

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You may conduct a simultaneous conversation with two other parties using the Three-Way Calling feature.

Instructions:

• Ask the party you are speaking with to hold.
• Listen for three beeps or a steady dial tone.
• Press the flash hook button.
• Listen for a dial tone.
• Dial the number of the third party.
• Once the third party answers, press the flash hook button to connect all parties to the call.
• When you hang up, all parties on the call will be disconnected.

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Three-Way Calling/Transfer lets you place a call on hold or initiate a transfer.

Instructions:

• Press the flash hook button.
• Dial the new number.
• Hang up or wait until the third party answers.
• Then hang up.

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Madison River Communications has a wide range of voice mail solutions designed to meet your specific business needs. Whether you need a standard voice mail package or an enhanced package, Madison River has a voice mail plan that will work for you. Feel free to download a copy of our voice mail instructions brochure.

Voice Mail Brochure

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